Providing quality customer service is imperative in today's competitive business environment. So choosing the right technology to support you is even more important.
CPS Technology Group can partner with you to evaluate, choose and implement the solution with the best fit for your particular operational environment, whether your contact centre has 5 agents or 150. We offer IP standards-based innovative contact management and interactive voice response solutions (IVR) which integrate fully with your information systems and provide a ‘whole of communication’ approach to calls, email, web chats, voicemail and faxes.
These solutions will assist you in improving customer satisfaction and increasing customer retention through self-service options, fax response, and call qualification. In particular, these solutions will help to manage overwhelming call volumes, regulate call distribution to employees in a workgroup, increase employee productivity and automate customer interactions without employee intervention.
This approach ensures a quality of assistance and breadth of service that will set you apart from your competition and also help you secure long-term, profitable relationships with your most important asset, your customers.
