Custom Software

CustomSoftware

Off-the-shelf software solutions aren't always able to solve every business need. Over the last two decades, CPS has helped a large number of businesses to provide their customers with exceptional service through call processing and Interactive Voice Response (IVR) applications.

Through solving these business problems, CPS has become a leading innovator in call processing and Interactive Voice Response (IVR) systems in Australia. We have developed a range of IVR systems, from 4 port customer information access portals for businesses, to 60 port multi-site applications for Telcos. These applications have enabled callers to transact information via their telephone, including phone banking, share trading, making account enquiries and offering translation services.

Because of the increasing complexity of back-end systems, CPS developed the Integrator IVR platform, a nimble IVR platform designed for Australian commercial conditions and business requirements and standards.  The Integrator platform enables businesses to provide their customers with affordable 24/7 automated IVR systems.  

Our cloud solutions have now grown to include SMS/MMS delivery, Call Recording, Subscription IP Telephony and Cloud Faxing.  These cloud solutions offer a great flexibility and business productivity benefits without the need to invest heavily in hardware/software and ongoing maintenance.

 

 

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Melbourne

 

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Level 1
59 Whitehorse Road 
Deepdene
VIC 3103

 

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Sydney

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Suite 16
Level 15
329 Pitt St
Sydney, NSW 2000

 

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